Readings from our research on performance excellence.

We’re Hiring

We are expanding our Halifax & Moncton teams!

Symplicity Designs exists to make the world a better place, one organ

Disney Parks Excites Customers

Do you know how to excite your clients? Disney Parks does.

Customers complain when they don’t get what they EXPECT.


Argyll Motor Works

Just south of Loch Lomond in West Dunbartonshire, Scotland is a beautiful building that was once the largest car factor…

The Sears Catalogue Experiment

Sears isn’t doing so well. In Canada, their liquidation sale started at 54 locations on July 21st, 2017. This follows Sears Canada filing for creditors protection on June 22nd. For Sears, the stores are more valuable as real estate than they are as retailers....

The Helicopter Ride

Perspective is everything. This story is from the perspective of the vice president at a mining company in Canada.

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