Owners versus Renters

Are your people owners or renters? The most important decision you will make as a leader is who you hire, fire, and promote. While high performing organizations understand that customers are their #1 asset and that 85% of the Problems, Challenges, and Opportunities are process related, the People you hire to deliver value to your […]

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IN and ON – Do you know the difference?

We go to work every day and work IN the organization answering emails, returning calls, and producing widgets for our clients all while generally running off of heroic effort — day in and day out. But how much time do you spend ON the business? What is working ON the business? It’s the time you […]

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Purpose

Why? Why do you exist? Your purpose (as an individual, a family, a business, a government, a team etc…) is no more complex than a combination of Your (shared) vision of the future. The Value you provide to your customers (This applies to all organizations especially government and Not-For-Profits as Ken Miller has highlighted). And […]

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Purpose, Process, People

An organization has simply three parts: The Purpose for why it exists, The Process(es) by which it gets work done And the People who make it all happen We have tendency to allow everyday noise to overwhelm us. We have customer issues, supplier issues, just-in-time issues, maintenance issues, partner issues, consulting issues, accounting issues, retention […]

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What is your Organization’s #1 Asset?

That was the question Dr. Dave Ulrich posed to our group. Like the rhythmic hymns of Sunday mass, all 40 Human Resources and Organizational Development professionals answered in unison: “PEOPLE”. Ulrich then asked us another question – Who is the only person to bring cash to your organization? The Customer of course… Ulrich asked his […]

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People are NOT the Problem!

They are just easier to SEE! Everyday we face problems, challenges and opportunities (PCOs) within our organizations. We are all motivated to work on the challenges and opportunities to make the problems go away. Who is to blame for these problems? Was it Jane who operated the equipment? Was it Jim who planned for 50 […]

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